Help & FAQs

Payment and Order Details

At Zenova we offer a range of options for your convenience:

Payment Methods

• Credit/Debit Card Payments: Complete your purchase securely during checkout by providing your card details.

• Online Bank Transfer (IBFT): After payment, email your receipt along with your Order ID to avoid delays.

Order Returns and Modifications

• Changing Orders: Modifications can be made before your order ships. Contact us via email or phone for assistance.

• Returning Orders: Returns are accepted. Reach out via email or phone to start the process.

• Charges for Returns or Modifications: No additional fees are charged for returns or adjustments.

Frequently Asked Questions 

How do I place my order?

Making an order on Zenova.uk is simple. Browse your favorite products, add them to your cart, then check out and confirm your order. You will receive a confirmation email or text message at the provided contact information.

How will I know if my order was successfully placed?

When your order is confirmed, you will receive an email or SMS confirmation. If you have not received it, please contact us.

How long does it take for my package to arrive?

Delivery typically takes 5-7 days, including processing time.

What are the Order and Tracking IDs used for?

After placing an order, you will be given a unique Order ID to help you identify your purchase. When your order is sent, you will receive a Tracking ID so you can track its progress.

What is the process for making bank transfers?

After placing your order, please send us an email with the payment receipt. If you make an advance payment, the remaining balance can be settled upon delivery.