Shipping Policy

Welcome to Zenova! Thank you for choosing our platforms to meet your shopping needs. We are committed to providing a smooth, efficient, and customer-friendly shopping experience. Please take a moment to review our comprehensive shipping policy, which outlines everything you need to know about our shipping process:

1. Shipping Costs

We aim to keep our shipping costs transparent and affordable for our valued customers:

• Free Shipping: Enjoy free shipping on all orders within the UK, regardless of order size.

2. Delivery Locations

We currently offer delivery services to the following region:

• United Kingdom (UK)

3. Order Processing Time

Your orders are important to us, and we ensure they are processed promptly:

• Orders are typically processed and prepared for shipping within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working business day.

4. Estimated Delivery Times

We partner with reliable shipping carriers to ensure timely delivery. The estimated time frames are as follows:

• Standard Shipping (UK): Delivery typically occurs within 5-7 business days.

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5. Order Tracking

Stay informed every step of the way with our order tracking service:

• Once your order has been dispatched, you will receive a confirmation email with detailed tracking information.
• You can use this tracking number to monitor the status of your shipment in real time.
• If you have any questions or need further assistance, feel free to contact our customer support teams:

6. Shipping Methods

We work with trusted shipping partners to deliver your orders safely and efficiently:

• Our logistics partners are selected based on their proven track record of reliability and customer satisfaction.
• Every package is carefully packed to ensure it arrives at your doorstep in perfect condition.

7. Delays and Exceptions

While we strive for on-time delivery, unforeseen circumstances may occasionally cause delays:

• Delays caused by weather conditions, holidays, or carrier issues may impact delivery times.
• We will notify customers promptly in case of significant delays and provide updates regarding their order status.

8. Returns and Refunds

If you experience any issues with your order, such as shipping errors or damaged items, please reach out to us:

• Returns or refunds will be handled as per our Return Policy, available on the Zenova website.
• Please retain proof of purchase and any documentation for verification purposes.

9. Contact Us

We value your feedback and are here to assist you with any concerns related to your orders or our shipping policies. You can reach us through:

• Zenova: info@zenova.uk

Thank You for Shopping with Us

We truly appreciate your business and strive to make your shopping experience with Zenova exceptional. With every order, our goal is to exceed your expectations by delivering quality, efficiency, and care.