Return & Refund Policy

At Zenova, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns:

• Your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging.

How to Start a Return:

• Contact us to initiate the return process by mail.
• Once your return is approved, we’ll provide a return shipping label and detailed instructions on where to send your package. Please note that returns should be sent to the address provided upon approval.

For any questions regarding returns, feel free to reach out to us. Visit our website at https://zenova.uk/ for more information.

Damages and Issues

Please inspect your order upon reception and contact us immediately at info@zenova.uk if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue promptly and make it right.

Exceptions / Non-Returnable Items

Certain items are not eligible for returns, including:

• Perishable goods (e.g., food, flowers, or plants)
• Custom products (e.g., special orders or personalized items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are non-returnable. If you have any questions or concerns about your specific item, feel free to contact us.

Exchanges

The fastest way to exchange an item is to return the one you have. Once your return is approved, you can place a separate order for the new item. We do not have the exchange option.

Refunds

Once we’ve received and inspected your return, we’ll notify you whether your refund has been approved. Approved refunds will be processed back to your original payment method within 10 business days. Not any restocking fee applicable.