Privacy Policy

This Privacy Policy explains how Zenova ("the Site," "we," "us," or "our") gathers, processes, and shares the personal data you give us when you visit zenova.uk ("the Site"), use our services, buy something from it, or talk to us in some other way (collectively, "the Services"). In this Privacy Policy, "you" and "your" refer to any person who uses our Services, such as customers, website viewers, and other people whose information we collect in line with this Privacy Policy.

Please take the time to read this Privacy Policy carefully. You agree that your personal information will be collected, used, and shared in the ways described in this Privacy Policy when you access or use any of our Services. Please do not use or access any if you do not agree to these rules.

Changes to This Privacy Policy
At Zenova, we may revise this Privacy Policy periodically to reflect updates to our practices or to meet operational, legal, or regulatory requirements. Any changes to this Privacy Policy will be posted on the Site, along with an updated "Last Updated" date. Where required by law, we will notify you of significant changes to this Privacy Policy.
How We Collect and Use Your Personal Information
We collect personal information about you from various sources to provide and enhance our Services. The information we collect and how we use it may vary depending on your interactions with us.
In general, we use the information we collect to:
Communicate with you.
Provide the Services you request.
Fulfill legal obligations.
Enforce our terms of service.
Protect the rights of Zenova, our users, or others.
What Personal Information We Collect
The personal information we collect depends on your interactions with our Site and Services. “Personal information” refers to information that identifies, relates to, describes, or can be linked to you. Below are the categories and specific types of information we collect.
Information We Collect Directly from You
When you use our Services, you may provide the following information directly:
Basic Contact Details: Name, address, phone number, email address.
Order Information: Billing and shipping addresses, payment confirmation, email address, phone number.
Account Information: Username, password, and responses to security questions.
Shopping Information: Items you view, add to your cart, or save to your wishlist.
Customer Support Information: Details you include in communications with us, such as messages sent through the Services.
Certain features of our Services may require you to provide this information. Choosing not to provide certain information may limit your ability to access or use some features.
Information We Collect Through Cookies
To enhance your experience and improve our Services, we automatically collect certain information about how you interact with the Site and Services, known as "Usage Data." We use technologies like cookies, pixels, and similar tools ("Cookies") to gather this data. Usage Data includes details such as:
Device information (e.g., type, model).
Browser information and settings.
Network connection details and IP address.
Information regarding your activity on the Site (e.g., pages visited, links clicked).
Cookies help us analyze trends, track users' movements around the site, and collect demographic data to better tailor our services and website features.
Information We Obtain from Third Parties
In addition to the information you provide directly, we may also collect information about you from third parties. This includes data from vendors and service providers that support our Site and Services. Examples include:
Payment Processors: To fulfill your orders, payment information such as bank account or credit/debit card details, and billing addresses may be collected to process your payments and provide you with requested products or services.
Service Providers: Companies like Shopify, who assist with operating the Site and processing transactions.
Advertising Partners: When interacting with our Services or advertisements, we may collect information via tracking technologies (e.g., cookies, pixels) provided by third parties.
Please note, any information obtained from third parties will be handled according to this Privacy Policy. However, we are not responsible for the accuracy of third-party data or their practices. For more details, refer to the section on Third Party Websites and Links.
How We Use Your Personal Information
Your personal information is used for several purposes to enhance your experience with our Services, including:
Providing Products and Services
We use your personal data to fulfill our contract with you, including to:
Process payments and fulfill orders.
Notify you about your account or transactions (e.g., purchases, returns, exchanges).
Create and manage your account, arrange shipping, and facilitate returns or exchanges.
Enable product reviews and feedback submission.
Marketing and Advertising
We may use your information to send marketing materials via email, text, or mail. Additionally, we may show advertisements based on your preferences. Our goal is to tailor our offerings and advertisements on both our Site and third-party platforms to better suit your interests.
Security and Fraud Prevention
We use personal information to detect and address fraudulent or illegal activities. If you register an account, it’s your responsibility to secure your credentials (username, password). We recommend not sharing these details with others. If you suspect any unauthorized access to your account, contact us immediately.
Communicating With You
Your personal information helps us provide customer support and improve our Services. We may use it to respond to inquiries, address concerns, and strengthen our ongoing relationship with you.
Cookies
Zenova uses Cookies to enhance your browsing experience. These small text files are stored on your device and help us remember your preferences, improve functionality, and perform site analytics. Cookies also allow third-party providers (e.g., Shopify) to deliver tailored ads and content.
Most browsers automatically accept Cookies. However, you can modify your browser settings to block or delete them. Please be aware that blocking or deleting Cookies may impact the functionality of certain features on the Site and prevent some Services from working properly.
For specific information about Cookies related to our Shopify store, please visit Shopify's Cookie Policy.
How We Disclose Personal Information
At Zenova, we respect your privacy. However, there are certain situations where we may need to disclose your personal information to third parties. This disclosure will always be in accordance with this Privacy Policy and for legitimate purposes as described below:
1. Service Providers and Third-Party Vendors
We may share your personal information with vendors or third-party service providers who help us deliver and improve our Services. These third parties may assist with:
IT management
Payment processing
Data analytics
Customer support
Cloud storage
Fulfillment and shipping
These third parties are only allowed to use your personal information to perform the services we have contracted them to do.
2. Business and Marketing Partners
We may share your information with our business and marketing partners, including Shopify, to facilitate the delivery of services and advertisements. These partners will handle your data in accordance with their own privacy policies. By interacting with our services, you consent to such disclosures for advertising and promotional purposes.
3. With Your Consent
If you choose to share specific information with third parties, we may disclose it accordingly. This can include scenarios such as:
Shipping products to you
Using social media widgets or login integrations where you voluntarily grant access to your information
We will always obtain your consent prior to sharing such information.
4. Within Our Corporate Group
We may share your personal information with our affiliates or other entities within our corporate group as part of our legitimate business interests. This may include operational purposes to run and improve our business effectively.
5. Business Transactions and Legal Compliance
In the event of a business transaction such as a merger, acquisition, or bankruptcy, we may disclose your personal information to the relevant parties involved. Additionally, we may be required to disclose information to comply with legal obligations, such as responding to subpoenas, search warrants, or similar legal requests. This disclosure may also occur to protect or defend the rights of Zenova, our users, or third parties.
Categories of Personal Information Disclosed
Over the past 12 months, we have disclosed the following categories of personal information for the purposes outlined above:
Personal Identification Information (e.g., name, contact details)
Payment and Transaction Information (e.g., payment method, purchase details)
Account Information (e.g., username, password)
Usage Data (e.g., browsing activity, device information)
Marketing Preferences (e.g., promotional communications)
This information is shared as necessary for the provision of services, business transactions, or as required by law.
How We Disclose Personal Information
At Zenova, we respect your privacy. However, there are certain situations where we may need to disclose your personal information to third parties. This disclosure will always be in accordance with this Privacy Policy and for legitimate purposes as described below:
1. Service Providers and Third-Party Vendors
We may share your personal information with vendors or third-party service providers who help us deliver and improve our Services. These third parties may assist with:
IT management
Payment processing
Data analytics
Customer support
Cloud storage
Fulfillment and shipping
These third parties are only allowed to use your personal information to perform the services we have contracted them to do.
2. Business and Marketing Partners
We may share your information with our business and marketing partners, including Shopify, to facilitate the delivery of services and advertisements. These partners will handle your data in accordance with their own privacy policies. By interacting with our services, you consent to such disclosures for advertising and promotional purposes.
3. With Your Consent
If you choose to share specific information with third parties, we may disclose it accordingly. This can include scenarios such as:
Shipping products to you
Using social media widgets or login integrations where you voluntarily grant access to your information
We will always obtain your consent prior to sharing such information.
4. Within Our Corporate Group
We may share your personal information with our affiliates or other entities within our corporate group as part of our legitimate business interests. This may include operational purposes to run and improve our business effectively.
5. Business Transactions and Legal Compliance
In the event of a business transaction such as a merger, acquisition, or bankruptcy, we may disclose your personal information to the relevant parties involved. Additionally, we may be required to disclose information to comply with legal obligations, such as responding to subpoenas, search warrants, or similar legal requests. This disclosure may also occur to protect or defend the rights of Zenova, our users, or third parties.
Categories of Personal Information Disclosed
Over the past 12 months, we have disclosed the following categories of personal information for the purposes outlined above:
Personal Identification Information (e.g., name, contact details)
Payment and Transaction Information (e.g., payment method, purchase details)
Account Information (e.g., username, password)
Usage Data (e.g., browsing activity, device information)
Marketing Preferences (e.g., promotional communications)
This information is shared as necessary for the provision of services, business transactions, or as required by law.
User Generated Content
Our Services may enable you to publish product reviews and other user-generated material. If you choose to upload such content to public sections of our Services, please be aware that it will be available to anybody.
We have no control over who has access to the content you make available, and we cannot guarantee that these third parties will protect your privacy or security. We are not responsible for the privacy or security of any information you choose to make public, or for the accuracy, use, or misuse of any information you share or receive from third parties.
Third Party Websites and Links
There may be links on our site to other websites or services. If you click on a link that takes you to a site that we don't run, please read their privacy policies, security rules, and terms of service. We don't promise or take responsibility for the privacy or safety of these outside sites, or for the truth, completeness, or dependability of the information you can find there. Sharing information on semi-public or public platforms, like third-party social media networks, means that other users may be able to see it and use it however they want.
Children’s Data
Our services are not meant for kids, and we don't take personal information from kids younger than 16 on purpose. If you are the parent or guardian of a kid who has given us personal information, please get in touch with us so that we can delete that information.

From the date this privacy policy went into effect, we will not share or sell any personal information from children under the age of 16 that is not required by law.
Security and Retention of Your Information
Please be aware that no security measures are completely secure. While we implement reasonable security protocols, we cannot guarantee absolute protection for your information. Additionally, any information you send to us may not be secure while in transit. We advise against using insecure channels to communicate sensitive information.
The retention of your personal information depends on various factors, including whether it is necessary to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce contracts and policies.
Your Rights and Choices
Depending on your location, you may have some or all of the following rights concerning your personal information. These rights may not be absolute and are subject to specific circumstances, and in certain cases, we may decline your request as permitted by law:
Right to Access: You may request access to personal information we hold about you and details on how we use and share it.
Right to Delete: You may request the deletion of your personal information.
Right to Correct: You may request the correction of inaccurate personal information we hold about you.
Right to Portability: You may request a copy of your personal information and ask us to transfer it to a third party.
Restriction of Processing: You may request us to stop or limit the processing of your personal data.
Withdrawal of Consent: If we rely on your consent for processing, you may withdraw that consent at any time.
Appeal: If we decline to process your request, you may appeal our decision.
Managing Communication Preferences: You can opt-out of receiving promotional emails by using the unsubscribe option in any email. Even if you opt out, we may still send non-promotional emails related to your account or orders.
You can exercise these rights by contacting us directly using the details below. We will not discriminate against you for exercising any of these rights, but we may need to verify your identity before responding to certain requests. If you would like to designate an authorized agent to act on your behalf, we will require proof of authorization.
Complaints
If you have any complaints about how we handle your personal information, please reach out to us using the contact details below. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
Please note that your personal information may be transferred, stored, and processed outside of your home country, including in the United Kingdom. Your information may be processed by staff and third-party service providers in those countries. When transferring personal information from Europe, we rely on mechanisms like the European Commission's Standard Contractual Clauses or similar contracts as required by law.
Contact
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:
Zenova
Website: https://zenova.uk
Email: info@zenova.uk
Address: 76 Saint Josephs Drive, UB1 1RW, London, United Kingdom